1-Year/20,000 Mile Limited Warranty for Ready-to-Run Motors
All Ready-to-Run motors purchased from Westside EV are guaranteed to arrive in working condition. This warranty covers defects in the low voltage controller and logic boards and mechanical issues resulting from defective or improperly installed components for up to one year from the date of purchase, or 20,000 miles, whichever comes first.
What is Covered:
Defects or malfunctions in the low voltage controller and logic boards.
Mechanical issues arising from defective or improperly installed components including, but not limited to, bearings, seals, differentials, and oil pumps.
Low-voltage electrical failures directly related to the inverter logic board, motor assembly, and accessories supplied and installed by Westside EV.
What is Not Covered:
Normal wear and tear.
Damage caused by misuse, neglect, improper installation/operation, or modifications made after purchase.
Issues arising from unauthorized repairs or alterations.
Issues arising from improper wiring, incompatible batteries, or inadequate cooling.
Any high-voltage power electronics failure, including but not limited to inverters, high-voltage components, or electrical insulation.
Damage caused by operating conditions outside the specified parameters, including overvoltage, undervoltage, overheating, improper cooling, or marine applications.
Damage resulting from operating the unit in an orientation other than level and right-side up, including but not limited to operating the unit upside down or at a significant angle of rotation.
Tesla Large Drive Units without an aftermarket “Coolant Bypass” modification, unless the unit’s part number is a “-U” or newer revision.
Consequential or incidental damages, such as labor costs, vehicle downtime, or additional expenses incurred due to motor failure.
Damage due to environmental factors such as exposure to extreme temperatures, moisture, corrosive substances, or improper storage.
Damage resulting from events beyond our control, including but not limited to:
Natural disasters (e.g., earthquakes, floods, hurricanes).
Acts of war, terrorism, or civil unrest.
Power surges, lightning strikes, or other electrical anomalies.
Warranty Claims:
To make a claim, you must contact us within the warranty period and provide proof of purchase, a description of the problem, and any other requested documentation. We may require the unit to be returned for inspection before determining warranty coverage. The customer is responsible for all shipping costs related to returning the unit for inspection. If the claim is approved, we will cover the cost of shipping the repaired/replaced unit back to the customer.
Repair, Replacement, or Refund:
At our discretion, we will either repair or replace the defective part or, if repair or replacement is not feasible, provide a refund up to the original purchase price of the unit.
Limitations on Liability:
Under this warranty, our liability is limited to repairing, replacing, or refunding the defective component at our discretion. We are not responsible for any indirect, incidental, or consequential damages, including loss of use or profits.
Non-Transferability:
This warranty is non-transferable and applies only to the original purchaser.
Limited Warranty on Services Provided
Most Westside EV products come with a limited one-year warranty. We will, at our discretion, replace or repair any unit for defects in material or manufacturing as follows.
During the limited warranty period, a Westside EV authorized service representative will repair or replace, at our option, a materially defective product at no charge. If we choose to replace this product, we may replace it with a new or refurbished product with the same functionality and general design. Westside EV will retain any defective parts, modules, or equipment. Repair or replacement of the product is your exclusive remedy.
The limited warranty period for the product extends for one year from the date of purchase. If Westside EV repairs or replaces a materially defective product under the terms of this limited warranty, this limited warranty also applies to repaired or replacement products for a period of either (a) 90 days from the date the repaired or replacement product is shipped to you or (b) the time remaining on the original one-year limited warranty, whichever is longer.
This warranty does NOT cover:
Product that has been subjected to misuse, accident, shipping, or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, or
Product that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of Westside EV; or
Product damage that is caused by a power surge, lightning strike, or similar power grid issue; or
Product damage that is caused by use with non-approved electrical accessories; or
Products whose warranty/quality stickers, product serial numbers plates, or electronic serial numbers have been removed, altered, or rendered illegible; or
Product purchased, used, serviced, or shipped for repair from outside the United States; or
Charges for installation, set up, or repair of systems outside/other than the unit.
Damage, harm, or defect of any kind, whether caused by Westside EV product or not, to any persons, vehicle, charging unit, electrical supply, or other such external device.