Returns Policy
We want you to be completely satisfied with your purchase from Westside EV. We understand that returns happen, and we aim to make the process as smooth as possible. Please take a moment to review our returns policy outlined below.
Returns Eligibility
All eligible items must be returned within 30 days of the delivery date.
Items must be in new, unused condition, free from any signs of installation, wear, or damage.
All original packaging, accessories, and documentation (if applicable) must be included.
Custom-built or made-to-order items may not qualify for returns unless they are defective or damaged during shipping.
Items marked as "final sale" or "non-returnable" are not eligible for return.
Items showing signs of improper use, installation, or handling may be denied a refund, or additional fees may be assessed.
Restocking Fee
Custom-Built Products: A restocking fee of 15% of the item’s purchase price applies to custom-built or made-to-order items eligible for return.
Standard Products: A flat restocking fee of $10 per item applies to non-customized items.
Exemptions: No restocking fee will apply if the return is due to a defect or an error on our part (e.g., an incorrect item shipped).
The restocking fee will be deducted from your refund after we process the return.
Shipping Costs: Shipping costs are non-refundable, and the customer is responsible for return shipping unless the return is due to our error or a defect.
Return Process: To initiate a return, please get in touch with our customer support team within the specified return period. Returns must be accompanied by proof of purchase, such as a sales receipt or order confirmation email.
Refund Method: Refunds for eligible returns will be issued using the original payment method used at purchase. Please allow up to 10 business days for the refund to reflect in your account after the return has been processed.
Exclusions: Certain items may be non-returnable or subject to specific return conditions due to safety reasons, concerns, or manufacturer restrictions. These exclusions will be clearly stated on the product page.
Damaged or Defective Items: If an item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery for a replacement or refund. Include photos of the item and packaging to expedite the resolution process.
Final Sale Items: Items marked as "final sale" are non-returnable and non-refundable unless they arrive damaged or defective.
Return Authorization: Westside EV must authorize all returns prior to shipment. Unauthorized returns may not be accepted or processed.
Customer Satisfaction: Our ultimate goal is your satisfaction. If you have any questions, concerns, or issues regarding your purchase, please don't hesitate to contact our dedicated customer support team. We're here to assist you every step of the way.
By proceeding with your purchase, you acknowledge and agree to abide by the terms and conditions outlined in this returns policy.
Westside EV reserves the right to amend or update this returns policy at any time without prior notice.
Shipping Policy
Thank you for choosing Westside EV. Please take a moment to review our shipping policy outlined below:
Responsibility Once Shipped: Once the item leaves our company's possession and is handed over to the designated carrier, it becomes the sole responsibility of the customer to address any issues related to loss or damage during transit. While it is the customer's responsibility to engage directly with the carrier for resolution, we understand that certain situations may require our cooperation. In such cases, we may choose to assist to the best of our ability in any investigation or inquiries initiated by the carrier.
Replacement for Lost or Damaged Items: In instances where items are lost or damaged during transit, a carrier investigation is required. Upon completion of the investigation, if necessary, we may decide to replace the lost or damaged item. However, please note that replacement is subject to the outcome of the investigation.
Upgraded Shipping Method: Our company reserves the right to upgrade the shipping method chosen by the customer based on factors such as cost-effectiveness and packaging suitability. Any such upgrades will be made with the intention of enhancing the overall shipping experience and ensuring the safe and timely delivery of your order.
Delivery Timeframes: While we make every effort to ensure timely delivery of your order, please note that delivery timeframes provided are estimates and not guarantees. Factors such as weather conditions, carrier delays, and unforeseen circumstances beyond our control may impact the actual delivery date.
International Shipping: For international orders, customers are responsible for any customs duties, taxes, or fees incurred during shipping and delivery. Please familiarize yourself with your country's import regulations before placing an order.
Order Tracking: Tracking information will be provided for all shipments whenever possible. Customers are encouraged to track their orders regularly and contact us if they encounter any issues or discrepancies.
Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information at the time of checkout. We cannot be held liable for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
By proceeding with your purchase, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or require further clarification, please don't hesitate to contact our customer support team.
Westside EV reserves the right to amend or update this shipping policy at any time without prior notice.
Privacy Policy
Westside EV ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, products, and services.
By accessing or using our website or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information
Name, email address, phone number, shipping and billing addresses.
Payment information (processed securely by third-party payment processors and not stored on our servers).
b. Non-Personal Information
Browser type, device information, operating system, and IP address.
Website usage data, such as pages visited, time spent on the site, and referral sources.
c. Information You Provide Voluntarily
Messages or inquiries sent through our contact form or email.
Information provided when creating an account or leaving product reviews.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders.
Communicate with you regarding your orders, inquiries, or support needs.
Send updates about our products, services, or promotions (with your consent).
Improve our website’s functionality, content, and user experience.
Detect and prevent fraud, unauthorized transactions, or other illegal activities.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
Service Providers: Third-party companies that assist with payment processing, order fulfillment, shipping, or email communication.
Legal Compliance: Authorities or regulators if required by law, such as to comply with legal processes or enforce our policies.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to:
Enhance your browsing experience and remember your preferences.
Analyze website traffic and usage patterns.
Offer targeted advertisements based on your browsing behavior (optional; you may opt out).
You can disable cookies through your browser settings, though this may limit some features of our website.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access, correct, or delete the data we hold about you.
Object to or restrict certain data processing activities.
Withdraw consent for marketing communications.
To exercise your rights, contact us at support@westside-ev.com.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing them with your information.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with the "Last Updated" date.